Customer Support Engineer

Job Summary

We are seeking a dynamic and versatile Customer Support Engineer to join our innovative software company. In this role, you’ll be the frontline troubleshooter, assisting clients with technical inquiries and ensuring their satisfaction. Additionally, you will play a key role in pre-sales activities, showcasing our solutions to potential clients, and contributing to successful implementation projects. If you’re passionate about customer success and thrive in a multifaceted technical environment, we’d love to have you on our team.

Job Roles & Responsibilities

• Provide exceptional customer support by promptly addressing and resolving technical issues.
• Collaborate with the sales team during pre-sales engagements, demonstrating the value of our software solutions to potential clients.
• Assist in scoping, planning, and executing implementation projects, ensuring successful deployment of our software.
• Act as a liaison between customers and internal development teams, communicating feedback and contributing to product improvement.
• Develop and maintain strong technical expertise in our software products to effectively troubleshoot and educate customers.
• Up to 20% travel may be required for client visits and on-site project support.

Cultural Expectations

• Provide exceptional customer support by promptly addressing and resolving technical issues.
• Collaborate with the sales team during pre-sales engagements, demonstrating the value of our software solutions to potential clients.
• Assist in scoping, planning, and executing implementation projects, ensuring successful deployment of our software.
• Act as a liaison between customers and internal development teams, communicating feedback and contributing to product improvement.
• Develop and maintain strong technical expertise in our software products to effectively troubleshoot and educate customers.
• Up to 20% travel may be required for client visits and on-site project support.

Hiring Process

• Interview with hiring manager to assess skills.
• interview with senior member from the team.
• Final interview with CEO/Lead