Inside Sales Executive

Job Summary

We’re seeking a proactive, organized, and customer-focused Inside Sales Executive to manage the journey from first lead contact through onboarding and beyond. You’ll be the central point of coordination between our Sales team, prospects, and internal teams — ensuring every step is smooth, timely, and documented. This is a multi-stage role involving pre-sales lead management, demo coordination, post-sales onboarding support, and customer touchpoints. Ideal for someone who thrives on ownership, structured follow-ups, and cross-functional teamwork.

Job Roles & Responsibilities

• Qualify and research inbound leads; maintain accurate CRM data
• Schedule, prepare, and coordinate product demos for Sales
• Review demo notes, update CRM, and send personalized post-demo follow-ups
• Engage prospects during trial/evaluation to resolve queries and blockers
• Ensure smooth handover to Implementation/Customer Success teams
• Track documents, go-live timelines, and launch commitments
• Log all customer interactions and support pipeline reporting & forecasting
• Conduct post-launch check-ins and identify upsell/cross-sell opportunities
• Support issue resolution during the hyper-care period

Cultural Expectations

• 1–3 years experience in inside sales, sales coordination, or customer success (B2B SaaS preferred)
• Hands-on experience with CRM tools (HubSpot, Salesforce, Zoho, LeadSquared, etc.)
• Strong written and verbal communication skills
• Highly organized; able to manage multiple priorities
• Customer-first mindset with strong problem-solving skills
• Comfortable working cross-functionally with sales and operations teams
• Immediate joiners preferred
• Women returning to work after a career break encouraged
• Bonus: Exposure to freight forwarding/logistics workflows

Hiring Process

• Resume screening
• Initial HR screening
• Technical/Skill assessment
• Technical/Managerial interview
• Cultural fit / final interview
• Offer rollout